Shipping & Returns
Shipping & Returns
Shipping Policy
We deliver across the United States and Canada with reliable tracked shipping.
- USA: 5–12 business days
- Canada: 7–15 business days
- Flat rate: $5 standard shipping
- Free shipping: on all orders over $35
All orders are processed within 1–2 business days (Monday–Friday, excluding holidays). You will receive a shipping confirmation email with tracking information once your order has shipped.
Order Tracking
Once your order ships, you'll receive an email with a tracking number. You can track your package at any time by clicking the link in your shipping confirmation email.
Return Policy
We want you to love every product you purchase from by Dewdrop. If you're not completely satisfied, we've got you covered.
- 30-Day Money-Back Guarantee — return any item within 30 days of delivery for a full refund
- Defective/Damaged Items — we'll send a free replacement or full refund, no questions asked
- Easy Process — just email support@bydewdrop.com with your order number
Refund Process
Once we approve your return, please allow 5–7 business days for the refund to be processed and returned to your original payment method.
Damaged Items
If your item arrived damaged or you received the wrong product, email us a photo within 7 days of delivery — we'll send a replacement or full refund immediately, no return required.
Questions?
Contact our support team at support@bydewdrop.com — we typically respond within 24 hours.